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This job ad has been posted over 40 days ago...

Hotel Operation ManagerFull-time

Location: Banglamung

Company: 3sixty5 Hotel

Contact Person: HR

Website: http://www.3sixty5hotel.com



A soon-to-open beachfront resort in Banglamung / Pattaya has 80 rooms, 1 main meeting room with 4 breakout rooms, pool, fitness, and a restaurant.  A second phase will add another 34 villas and expect to complete by March 2018.


The resort is own by Thai government but operate by private sector.


 





·         Fully responsible for all aspects of all departments.


·         Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM


·         Meet all dept. heads to review & train the staff to upkeep the human capital. Identifying staff learning needs and assisting with development


·         Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant guidance to be taken wherever required.


·         Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.


·         Dealing with Suppliers / Vendors for quality products involving Purchase personal Assessing and reviewing customer satisfaction and service recovery process.


·         Providing timely and constructive feedback to all direct reports as and when required either formally or informally.


·         Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.


·         Be on available on call 24 hours a day to resolve any urgent problems on emergencies.


·         Responsible for the overall management of the operation of the hotel.


·         Any other duties assigned.


 


Apply, please email resume to:   sales@3sixty5hotel.com



 



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Published at 25-01-2017
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